Our Story and Leadership

Kevin Jones, President and Chief Executive Officer, leads Calabrio in delivering workforce performance software-as-a-service to help enrich and understand human interactions, empowering the contact center as a brand guardian. With more than 30 years of experience in the technology industry, Kevin has built a successful track record driving significant business transformation. He has held key leadership roles across a variety of technology services companies including Rackspace Technology, Dell, and HP. At Rackspace Technology, Kevin served as Chief Executive Officer and led a team that grew the company from $2 billion to $3 billion in annual revenue by building and scaling a public cloud business, introducing new products, and expanding geographically. He is a passionate advocate for employee engagement, diversity, and inclusion, and believes that people and culture are a key differentiator in business. Kevin holds a Bachelor of Business Administration in Finance from James Madison University and is a Certified Management Accountant. He serves on the boards of Calabrio and Herbalife (HLF).

Matt Matsui, Chief Product Officer, oversees Calabrio’s companywide product efforts. Matt joined Calabrio with more than 25 years of experience leading product and marketing organizations for a broad range of companies, including ACNielsen, Cognos, Andersen Consulting, and numerous early-stage analytics firms. Through this experience, Matt developed a keen sense for growing markets with a heavy emphasis on big data, AI/ML, and applied analytics. Matt’s proficiency is bringing to market scalable and flexible enterprise software-as-a-service solutions that leverage the power of analytics in simple and powerful ways. He holds undergraduate degrees from the University of Maryland, a master’s degree from Northwestern University, and a master’s degree in Applied Psychology from the University of Southern California.

Josh Jabs, Chief Technology Officer, leads Calabrio’s companywide technology and development teams. With more than 25 years of experience in the technology industry, Josh has extensive expertise driving growth through customer-focused innovation, leveraging market disruption, and building high-performance teams. Previously, Josh was an executive at Entrust Datacard, where he was responsible for the general management of multiple business units in addition to leading emerging technologies, strategic marketing, and alliance programs. Prior to Entrust Datacard, Jabs directed investor engagements in the technology sector and worked for the U.S. Government in emerging technology. Josh holds an undergraduate degree from the United States Air Force Academy, a master’s degree in electrical engineering from Tufts University, and a master’s degree in business administration from the University of Maryland.

Alexis Zotalis, Chief of Staff, drives Calabrio’s global organizational productivity and oversees the company’s strategic initiatives, program management, and cross-functional operations. With more than 15 years of experience with software-as-a-service companies, Alexis’ expertise is in leading organizational productivity to drive profitable growth. Prior to joining Calabrio, Alexis successfully created invaluable growth through leading teams in corporate functions including business development, marketing, and product management across a variety of industries. Alexis holds a bachelor’s degree in Music and Business Administration from Central College.

Kristin Gaarder, Chief Human Resources Officer, leads Calabrio’s global Human Resources efforts. Kristin has extensive experience leading international teams and driving business value through an engaged employee population. As a results-driven leader, Kristin focuses on propelling organizations forward by helping people realize their greatest potential and leveraging the strengths of every member of the team. Prior to joining Calabrio, Kristin was Senior Vice President of Human Resources & Corporate Services for Amplifon, and previously was the General Manager of Nilfisk High Pressure Washers and Vice President of Human Resources. Kristin serves on the board of directors for the HR Executive Forum and is recognized as a Top Woman Leader in Minnesota. Kristin holds an undergraduate degree in Psychology and a master’s degree in Human Resources & Labor Relations from the University of Wisconsin.

Dan Maier, Chief Revenue Officer, oversees all global product, services, and cloud sales for Calabrio. He also leads Calabrio’s sales and pre-sales teams, customer success, demand generation, corporate communications, marketing operations, and the overall customer go-to-market execution strategy. With extensive experience managing global sales and inside sales teams, along with enterprise and channel sales teams around the world, Dan is a proven expert in leading global sales teams while building strategic alliances and elevating brand awareness. Prior to joining Calabrio, Dan was the Chief Revenue Officer for CentralSquare Technologies, and previously was the Senior Vice President of North American Markets for Ellucian. Dan was a Captain in the U.S. Army, 82nd Airborne Division, Fort Bragg, North Carolina as a Field Artillery Officer in the 319th Airborne Field Artillery Regiment and holds a Bachelor of Science degree in Political Science from Loyola University in Maryland. Dan also serves as the executive sponsor for Calabrio’s Veterans Employee Resource Group.

Jim Davies, Chief Experience Officer, oversees Calabrio’s customer experience programs. Jim joined Calabrio with nearly 25 years of experience as a Gartner analyst researching Customer Relationship Management (CRM), Customer Experience (CX), and Customer Service. Through this experience, Jim defined and nurtured both the Workforce Engagement Management (WEM) and Voice of the Customer (VoC) markets, and provided strategic advice to executives, investment firms, and technology vendors around the world. Jim's expertise is in building close connections with organizations and helping them set up and run CX programs that encompass experience design, holistic customer understanding, and systemic improvement. Prior to joining Calabrio, Jim was Vice President of Research with Gartner, a leading research and consultancy firm. He holds a joint honors undergraduate degree in Mathematics and Chemistry from the University of East Anglia, UK.

Olle Düring, Senior Vice President, Calabrio International Sales, oversees all of Calabrio’s sales outside of North America. Olle brings more than 20 years of experience in global workforce management and cloud to Calabrio. Prior to his current role, Olle served as Chief Executive Officer at Teleopti for 10 years, where he orchestrated the expansion of the company’s international footprint and drove the adoption of a modernized cloud business model. Olle holds an undergraduate degree and a master’s degree in Industrial Management and Engineering from Luleå University of Technology.

Tim Klein, Senior Vice President, Corporate Development, oversees Calabrio’s major strategic growth initiatives. With more than 25 years of experience in corporate development and capital markets, including strategic advisory, mergers and acquisitions, investments and financings, Tim has a long history of driving successful corporate growth. Prior to Calabrio, Tim was an early member of Lake Street Capital Markets where he contributed to the company’s exponential growth. He also led the Corporate Development group at Kroll Inc., a billion-dollar subsidiary of MMC. Tim holds a bachelor’s degree in Economics from the University of Chicago.

Dave Orstad, Senior Vice President, Professional Services and Support, leads Calabrio’s global post-sales delivery management efforts. Dave joined Calabrio with more than 25 years of experience building and supporting organizations focused on balancing customer success with profitable growth. Dave has proven expertise in developing and elevating innovative strategies that drive customer success, satisfaction, and retention. Prior to joining Calabrio, Dave was the Senior Vice President of Professional Services at Accruent Software where he led global services, managed services, and global enablement, and focused on driving profitable business growth and delivering elite business outcomes for customers. He holds degrees in Economics and Communications from St. Olaf College.